Case Study: Wild Berry Incense

Improving Design, Brand, and User Experience Yields Substantial Sales Growth

Project Overview

Wild Berry Incense is a unique company that operates a retail store, but is also a major manufacturer and wholesale distributor of incense. They have developed and produce over a hundred unique fragrances in a variety of end products. They came to us with a website that was several years old and had both a dated design and presentation and challenging online ordering functionality. We were tasked with the following objectives:

  • Create a visually impressive design that more professionally presents the Wild Berry brand and products
  • Separate consumer and wholesale shopping into two completely different websites
  • Allow users to more easily navigate the very large offering of over a hundred scents in a variety of sizes and styles
  • Create a shop by scent feature
  • Enable mobile shopping for the high percentage of users accessing the site on their phone (35%)
  • Increase both the number of transactions and the dollar value of transactions
  • Transition current customers from phone / fax to online ordering
  • Gain new customers through search engine optimization and better user engagement once they find the site

Results

We accomplished all of this and the financial benefits were impressive. Sales increased over 30% on both sites, representing a 400% return on the investment of doing a new website. That’s a decision any business owner would make again. And again. And again.

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